Terms of Service

Please read these Terms of Service ("Terms") carefully. They form a contract between you and QKeep UK Ltd (trading as "QKeep Cards", "we", "us", "our") and govern your use of the QKeep Cards website at qkeepcards.com, the QKeep Cards app (web app, iOS and Android), and the QKeep Cards QR sticker service (together, the "Service").

Our Privacy Policy explains how we handle personal data and forms part of these Terms.

1. Who can use the Service

1.1 You must be at least 18 years old to create an account, link a sticker, or purchase a subscription.

1.2 Anyone may view a QKeep Card that has been shared with them by scanning its sticker and downloading the free QKeep Cards app. A recipient does not need to create an account to watch a QKeep Card that was sent to them.

1.3 By using the Service you confirm that the information you give us is accurate and that you will keep it up to date.

2. Your account

2.1 You sign in with Google through Firebase Authentication. You are responsible for keeping your Google account secure.

2.2 You must tell us promptly if you believe your account has been accessed without permission.

2.3 You may delete your account at any time from the app settings or by contacting us.

3. What the Service does

3.1 QKeep Cards allows you to create digital cards containing video, audio, photos, text and templates ("QKeep Cards"), and to link them to QR stickers. A recipient who scans a linked sticker with a phone camera is taken to the free QKeep Cards app, where they can view the QKeep Card.

3.2 Creating and sending QKeep Cards is free for senders. The app is free to download and use.

3.3 Recipients can view a QKeep Card free of charge for 30 days from their first scan, and may replay it in the app as often as they like during that period. After the 30-day period, the QKeep Card is locked unless the recipient has an active subscription.

3.4 Subscriptions are described in section 6.

3.5 We may add, change or remove features. Where a change materially reduces a feature you have paid for, we will tell you in advance and explain your options, including any refund due.

4. Stickers

4.1 Purchase. QR stickers are sold through Amazon UK and other approved retailers. Your purchase is governed by the seller's terms and conditions and Amazon's returns policy. Our obligations in relation to stickers are set out in this section.

4.2 Single use. Each sticker can be linked to one QKeep Card. Once a sticker is linked, it cannot be reused or moved to a different QKeep Card.

4.3 Activation. Stickers are pre-printed and are activated only when you link them to a QKeep Card by scanning the sticker in the app. Stickers that have not been scanned in the app are not linked to any content.

4.4 Lost or damaged stickers. We do not offer replacement stickers for lost, damaged or misplaced stickers. This does not affect your statutory rights under section 9 for faulty goods.

4.5 Authentic codes. Every genuine QKeep Cards sticker opens a page on qkeepcards.com. Stickers that send you elsewhere are not ours and should not be used. You can check a sticker in the app's built-in verified reader before linking it.

4.6 Storage. Keep stickers in a dry place. We do not guarantee that a sticker will remain scannable if it is folded, wet, scratched or otherwise damaged after purchase.

5. Your content

5.1 You own your content. You keep all rights in the videos, photos, audio and text you create or upload ("Your Content").

5.2 Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, display and make Your Content available to the recipients and contributors you choose, solely to operate the Service. This licence ends when you delete Your Content or your account, subject to the retention periods in our Privacy Policy and to any copies held in backups, which are overwritten on their normal cycle.

5.3 Permission from others. If Your Content shows or includes another person, you confirm that you have their permission to create and share it in the way you have chosen. If you are unsure, do not share it.

5.4 Responsibility. You are responsible for Your Content. We do not pre-screen it, but we may review content in response to reports or where required by law.

5.5 Music and third-party material. You must have the rights to any music, images, footage or other material you include. Do not use copyrighted music or footage unless you have permission to do so.

5.6 No AI training. We will not use Your Content to train machine-learning or artificial-intelligence models.

6. Subscriptions and payments

6.1 Plans. QKeep Cards offers paid subscription plans, currently:

• Personal: £3.99 per month
• Family: £6.99 per month (up to five members)

Prices include VAT where applicable. We will show the price and billing period clearly before you confirm any purchase.

6.2 Automatic renewal. Subscriptions renew automatically at the end of each billing period until you cancel. We will remind you before renewal where required by law.

6.3 Payment. Payments are processed by Stripe. By subscribing, you authorise us and Stripe to charge the payment method you provide. If a payment fails, we may suspend access to premium features until payment is received.

6.4 Cancellation. You can cancel at any time in the app or account settings. Cancellation takes effect at the end of the current billing period. You keep access to premium features until then. We do not give refunds for partial periods, except where required by law.

6.5 Your 14-day cancellation right. If you are a consumer, you have the right to cancel a subscription within 14 days of purchase and receive a full refund, unless you asked us to start the service during that 14-day period, in which case you may need to pay for the service used up to the point you cancel. To exercise this right, contact us at hello@qkeepcards.com or use the cancellation option in the app.

6.6 Digital content. Where you ask us to start providing digital content immediately, your right to cancel may end once the content has started to be supplied. Please check that you are happy to start before you confirm.

6.7 Price changes. We may change subscription prices. We will give you at least [30] days' notice before any change takes effect, and you may cancel before it applies.

6.8 Free trials. Where we offer a free trial, we will tell you clearly when it ends and what will be charged.

6.9 Stickers and app. Sticker purchases are not subscriptions. You pay for stickers through the retailer you choose.

7. Acceptable use

You must not use the Service to:

• Create, send or store content that is unlawful, defamatory, threatening, abusive, harassing, hateful or discriminatory
• Share sexual content, or any content involving a person under 18 in a sexual or exploitative context. Such content will be reported to the relevant authorities.
• Share intimate images of someone without their consent
• Impersonate another person or organisation, or falsely claim an affiliation with QKeep Cards
• Create or sell counterfeit, cloned or unauthorised QR stickers or codes, or attempt to alter, copy or redirect our codes
• Interfere with, probe or attempt to break our security, including by scraping, automated scanning, or attempting to access other users' content
• Use the Service to send unsolicited marketing or spam
• Use the Service in breach of any law or third-party rights
• Resell, sublicense or commercially exploit the Service except as permitted in section 11 or under a written agreement with us

We may remove content, suspend accounts, block stickers, and report conduct to the authorities where we reasonably believe a breach has occurred.

8. Reporting and removal

8.1 If you believe content breaches these Terms or your rights, use the "Report content" option on the QKeep Card page or email legal@qkeepcards.com.

8.2 If you appear in a QKeep Card and do not want it shared, you may ask us to remove it. We will review requests promptly and remove content where appropriate.

8.3 We may remove content temporarily while we investigate a report.

8.4 You can appeal a decision to remove your content or suspend your account by replying to our notice. We will review it and respond.

9. Faulty goods and your statutory rights

Nothing in these Terms affects your statutory rights as a consumer. Stickers are goods, and you have rights under the Consumer Rights Act 2015 if they are faulty, not as described, or not fit for purpose. Please contact the retailer where you bought them, or contact us if you are unsure who to approach.

10. Our service and availability

10.1 We aim to keep the Service available at all times but cannot guarantee uninterrupted access. Maintenance, updates or events outside our control may cause interruptions.

10.2 We may suspend the Service temporarily for security or maintenance reasons. Where practical, we will give notice in advance.

10.3 We may stop offering the Service, or part of it, by giving you at least [90] days' notice. If we do, we will allow you to download your Content during that period.

11. Partner and business use

Online gift retailers, including florists, gift shops, hamper and subscription-box businesses and corporate gifting services, may offer QKeep Cards to their own customers as an option at checkout, and include a QKeep Cards sticker in the parcel they ship. Stickers supplied for this purpose may carry the retailer's own branding alongside ours. This arrangement is governed by a separate written partner agreement. Where that agreement conflicts with these Terms, the partner agreement applies to the business relationship.

12. Intellectual property

The Service, including its software, design, logos, trademarks, templates and text, belongs to us or our licensors. "QKeep Cards" and the QKeep Cards logo are our trade marks. You may use the Service only as these Terms permit. You may not copy, modify, distribute or create derivative works from the Service, except as allowed by law.

13. Feedback

If you send us suggestions or feedback, you agree that we may use them without any obligation to you.

14. Disclaimers

14.1 The Service is provided "as is" and "as available". To the extent permitted by law, we do not warrant that the Service will be error-free, uninterrupted or fit for a particular purpose beyond what is required by law.

14.2 Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under English law.

15. Limitation of liability

15.1 Subject to section 14.2 and section 9 (statutory consumer rights), our total liability to you arising from or in connection with the Service is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, and (b) £[100].

15.2 We are not liable for indirect or consequential loss, loss of profit, or loss of goodwill, except where liability cannot be excluded by law.

15.3 We are not responsible for the content that users create or share, the conduct of recipients, or loss of content caused by a user's device, account or failure to make a backup. We recommend an active subscription if you want to keep a QKeep Card available beyond the free 30-day period.

15.4 We are not responsible for the services of third parties, including Amazon, Apple, Google, Stripe, and any retailer.

16. Indemnity

If your use of the Service breaches these Terms or the law, or your content causes a claim against us, you agree to indemnify us against reasonable costs and losses arising from that claim, except where the claim results from our own breach.

17. Suspension and termination

17.1 You may stop using the Service and delete your account at any time.

17.2 We may suspend or terminate your access if you breach these Terms, if we are required to do so by law, or if we stop offering the Service. Where we terminate for a reason other than your breach, we will refund any prepaid subscription fees for the unused period.

17.3 On termination, sections 5.1, 12, 14, 15, 17 and 18 continue to apply.

18. Changes to these Terms

We may update these Terms from time to time. We will tell you about significant changes at least [30] days before they take effect, by email or in the app. If you do not agree to the changes, you may cancel your subscription and delete your account before they take effect.

19. General

19.1 Entire agreement. These Terms, together with the Privacy Policy and any partner agreement, are the entire agreement between us on their subject matter.

19.2 Severance. If any part of these Terms is found to be unenforceable, the rest remains in effect.

19.3 Waiver. Our failure to enforce a right is not a waiver of that right.

19.4 Assignment. You may not transfer your rights under these Terms without our consent. We may transfer our rights to a company that takes over the Service, and we will tell you if that happens.

19.5 Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control.

19.6 Governing law. These Terms are governed by the laws of England and Wales. You may bring proceedings in the courts of England and Wales. If you are a consumer living in another part of the UK, or in the EU, you keep the protection of the mandatory consumer laws of your country of residence.

20. Contact us

Email: hello@qkeepcards.com

Legal: legal@qkeepcards.com

Post: QKeep UK Ltd, [ADDRESS]

We aim to respond to all queries within [5] working days.